Mission and Value Statement
The mission of the Trojan Student Officer is to support the Department of Public Safety goals by assisting and cultivating the highest quality of service, promoting a safe and secure environment, and preserving the university’s reputation and assets.

To carry out this mission, we are mutually committed to:

• Developing and delivering high quality of service
• Maintaining the integrity and professionalism of the department and the university’s reputation
• Providing superior leadership that is responsive to our customers and business partners
• Facilitating communication throughout the organization to ensure that exceptional customer satisfaction is maintained
• Empowering all employees to take ownership for continuous improvement
• Recognizing excellent performance and achievement at all levels of the organization.

Organizational Values

Community Service is the goal of the organization.  A TSO should express an attitude of caring and desire to assist the university; while, striving to excel in Public Safety’s services.

Integrity is at the core of Public Safety’s work.  A TSO should be honest and ethical with themselves and others.  A TSO must take responsibility for their actions and express willingness to learn from mistakes, while earning respect, credibility and the university’s trust.

A TSO must practice professionalism in carrying out their duties.  Professionalism represents a TSO’s pride within the department; as well as, respecting all supervisors, administration, university community and fellow TSOs.  A TSO shall avoid any physical or verbal conflict. 

Job Description

A TSO may work various shifts, beginning in the afternoon until early morning, with specific duties to fulfill during the shift.  Duties may range from offering general university information to the community, nightly building checks and locks, bicycle enforcement, theft prevention, as well as assisting DPS officers during special events.  TSOs are required to fill a stats form during their shift to turn in to their immediate supervisor.  Regardless of the assignment TSOs are eyes and ears for Public Safety and in constant communication with watch commanders, supervisors and communication officers.  TSOs are resources for the community around them.  Duties include, but are not limited to the following:

Bicycle Enforcement

• Enforcing the Bike Ban policies at center of campus, which consist of standing post in one of four areas to ban: bicyclists, skateboarders, motor vehicles (unless emergency vehicle), motorcycles, scooters and electric carts.  The TSO is required to maintain pedestrian safety.
• Enforcing bicycle policies by giving riders warnings; or, under the direction of a DPS supervisor, are empowered to issue citations to parked bicycles that are in violation of university bicycle policy (SCampus p. 147).
• Regularly impounding bicycles under the direction of a DPS supervisor.  TSOs, when granted authority, are empowered to impound parked bicycles that are in violation of university bicycle policy (SCampus p. 147).
• Attending bicycle patrol, in which, a TSO receives a minimum of 2 hours bicycle safety training that includes patrolling university owned properties, such as: recreation fields, parking lots and buildings.

Theft Prevention Patrol  

• Patrolling campus buildings and residence halls in various areas: exteriors and main lobbies, entrances and propped open exit doors, and suspicious areas.
• Detecting and informing DPS Communications by radio or phone of lost/stolen items; as well as, informing students with “Theft Prevention” warnings when valuable properties (phones, laptops, ipods, etc) are unattended.

Building and Pedestrian Gate Locks

• TSOs will conduct nightly checks and locks of buildings under the direction of a DPS supervisor.